Privacy policy

[PLACEHOLDER: Draft for legal review. Confirm the legal entity, every data practice, retention periods and the effective date before publishing.]

This policy explains what information [PLACEHOLDER: Legal entity name. The old site uses both Turnkey Payments Solutions and Turnkey Payment Solutions] ("TurnKey Payments", "we", "us") collects through turnkeypayments.com, how we use it, and the choices you have. It covers this website only. Merchant accounts and agent agreements have their own terms.

Information you give us

When you fill in a form on this site, we collect what you enter:

• Merchant inquiry: your name, business name, industry, monthly card sales range, current processor, phone number, email address, best time to call and, if you came from an equipment page, the terminal you were looking at.
• Agent application: your name, company, email address, phone number, city and state, payments sales experience, existing merchant relationships and any message you write.
• Contact form: your name, email address, phone number (optional), merchant ID (optional), topic and message.
• Callback request: your name, phone number, what the call is about, best time to call and any notes.

We don't ask for Social Security numbers, bank account numbers or card numbers on this website. Please don't include them in a message.

Booking a consultation

Appointments are scheduled with Cal.com, a third-party scheduling service shown inside our pages. When you book, Cal.com collects the details on its booking form, such as your name, email address, phone number, business details and notes. Cal.com sends your confirmation and calendar invitation, lets you reschedule or cancel, and adds the booking to our team's calendar. Cal.com's own privacy policy applies to the information it handles. [PLACEHOLDER: Link Cal.com's privacy policy and name the calendar service the team uses, for example Google Calendar]

Information collected automatically

• Hosting. Vercel hosts this website. Like any web host, its servers process technical information such as your IP address, browser type and the pages you request, so the site can be delivered and protected from abuse.
• Analytics. We use Vercel Web Analytics to count page views and site events, such as a form being sent or a booking being completed. It does not use cookies, and we don't use it to identify you. [PLACEHOLDER: Confirm analytics settings]
• Google Tag Manager. [PLACEHOLDER: If Google Tag Manager or Google Analytics is enabled, describe the cookies it sets and how to opt out. Otherwise remove this item]
• Spam protection. We use your IP address to limit repeated form submissions. [PLACEHOLDER: Confirm how long rate-limit records are kept]

How we use information

We use the information described above to:

• reply to your request, prepare a quote and review statements you choose to send us
• schedule and hold appointments
• consider your application to our agent program
• operate, secure and improve this website
• meet our legal obligations and card network rules

Form submissions are delivered to our team by email through our email provider (Resend or our own mail server). If you ask us to, we also send you a confirmation email.

How we share information

We don't sell your personal information. We share it only:

• with service providers that help us run this website and our business, such as hosting, email delivery, scheduling and analytics providers, who may use it only to provide their services to us
• with payment processors, sponsor banks and equipment providers when you ask us to set up a merchant account or order equipment [PLACEHOLDER: Confirm which partners receive merchant details and when]
• when the law requires it, or to protect our rights, our customers or the public

Calls and text messages

[PLACEHOLDER: Describe whether TurnKey calls or texts people who submit forms, what consent is collected, and how to opt out of calls and texts]

How long we keep information

[PLACEHOLDER: Retention periods for inquiries, agent applications, messages and booking records]

Your choices

• You can ask us what personal information we hold about you, and ask us to correct or delete it, by contacting us using the details below.
• You can unsubscribe from any marketing email by using the link in the email.
• [PLACEHOLDER: Add any state privacy rights that apply to TurnKey, if any]

Children

This website is meant for businesses and isn't directed to children under 13. We don't knowingly collect information from children.

Security

We use reasonable safeguards to protect the information we collect. No website or email system is completely secure, so please don't send card numbers or other sensitive financial details through this site.

Changes to this policy

If we change this policy, we'll update the date at the top of this page.

Contact us

Questions about this policy or your information? Contact TurnKey Payments:

• Email: support@turnkeypayments.com
• Phone: 1-888-365-8876
• Mail: 8461 Lake Worth Road, Lake Worth, FL 33467