Help for existing customers
Call us, book a short support call, or find what you need below: portal logins, terminal guides, PCI information and supplies.
Before you call
Have these ready so we can find your account quickly:
- Your business name and merchant ID (it's on your statement)
- Your terminal brand and model
- What happened, and any message on the screen
Support hours: [PLACEHOLDER: Confirm terminal support hours. The old site claimed 24/7 support]
Get help from our team
Pick the option that matches what you need.
Terminal problems
Terminal offline, card declined unexpectedly or a screen you don't recognize? Call so we can work through it with you.
Setup and training
Book a 15-minute call to set up a new terminal, change settings or learn a feature.
Paper and supplies
Order receipt paper and other supplies. Tell us your terminal model and how many rolls you need.
Statements and billing
Questions about a fee, a deposit or a line on your statement. Include your merchant ID.
Find it yourself
Logins, documents and answers you can use any time.
System logins
Sign in to iPOSpays, Dejavoo DeNovo or the Clover dashboard to see transactions and reports.
Go to system loginsTerminal documents
Data sheets and quick reference guides for the terminals we sell, in one library.
Browse terminal documentsPCI compliance
What PCI DSS asks of your business, and how to complete your yearly validation.
Read about PCI complianceFrequently asked questions
Answers about merchant IDs, connection problems, statements and supplies.
Read the support FAQ
Prefer email? Write to support@turnkeypayments.com or use our contact form.
Common support questions
Where do I find my merchant ID?
Your merchant ID (MID) is printed on your monthly processing statement and usually at the top of terminal receipts. Have it ready when you call so we can find your account quickly.
My terminal won't connect. What should I check first?
Check that the terminal has power and that its internet cable or Wi-Fi is connected. Restart the terminal and your internet router, then try a test sale. If it still won't connect, call us with your merchant ID and terminal model.
How do I order receipt paper or supplies?
Send us a message through the contact form and choose Order paper or supplies. Include your business name, merchant ID, terminal model and how many rolls you need.
Where can I see my transactions and deposits?
Sign in to your merchant portal from our System logins page. Dejavoo accounts on iPOSpays use the iPOSpays portal, and Clover merchants use the Clover dashboard. If you're not sure which applies to you, call us.
Need a hand with a terminal?
Book a 15-minute setup and support call at a time that suits you, or call us now.
Prefer the phone? Call 1-888-365-8876